Privacy Policy

AutoMind provides a digital platform that connects vehicle owners with independent or partnered technicians and service providers for on-site and workshop automotive services.

For questions about this policy or your personal data, contact us using the details in Section 13. Depending on your region, additional local privacy rights may apply.

We collect information you provide directly (such as name, phone number, email address, vehicle details, service preferences, payment-related information, and messages you send to support), information generated when you use the Services (such as bookings, ratings, device and log data, approximate or precise location when you enable location features, and in-app activity), and information from third parties where permitted (such as payment processors or fraud-prevention providers).

We do not intentionally collect sensitive categories of data unless you voluntarily provide them where relevant to a service request and we have a lawful basis to process them.

We use personal information to create and manage accounts; process bookings and payments; dispatch and coordinate technicians; send transactional notifications and service updates; provide customer support; improve reliability, safety, and performance of the Services; personalize your experience; detect, prevent, and investigate fraud or misuse; comply with legal obligations; and communicate marketing where permitted and with your consent when required.

We may use aggregated or de-identified data that cannot reasonably identify you for analytics, research, and business improvement.

Where laws such as the GDPR apply, we rely on appropriate legal bases including: performance of a contract with you; legitimate interests that are not overridden by your rights (for example, securing our platform and improving services); consent where required (for example, certain marketing cookies or communications); and compliance with legal obligations.

You may withdraw consent where processing is consent-based, without affecting the lawfulness of processing before withdrawal.

We may share information with service providers who assist us (for example, hosting, analytics, customer support tools, payment processing, and communications), with technicians or partners fulfilling your bookings, with professional advisers where required, and with law enforcement or regulators when we believe disclosure is necessary to comply with law or protect rights, safety, and security.

If we are involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction, subject to appropriate safeguards and notice where required.

We retain personal information for as long as necessary to provide the Services, fulfill the purposes described in this policy, meet legal, accounting, or reporting requirements, resolve disputes, and enforce our agreements.

Retention periods vary depending on the nature of the data and legal requirements. When retention is no longer necessary, we delete or anonymize information in accordance with our procedures.

We implement technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, or destruction. No method of transmission over the Internet or electronic storage is completely secure; we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us promptly of any suspected unauthorized access.

Depending on your location, you may have rights to access, correct, delete, or export your personal information; object to or restrict certain processing; withdraw consent; and lodge a complaint with a supervisory authority. Marketing communications include an unsubscribe mechanism where required.

To exercise rights, contact us as described below. We may need to verify your identity before responding.

We and our partners may use cookies, local storage, pixels, and similar technologies to operate the Services, remember preferences, measure performance, and—where permitted—deliver relevant content. You can control cookies through browser settings; disabling certain cookies may affect functionality.

Where required, we will obtain consent before using non-essential cookies.

The Services are not directed to children under the age at which parental consent is required in your jurisdiction, and we do not knowingly collect personal information from such children. If you believe we have collected information from a child, contact us and we will take appropriate steps.

We may process and store information in countries other than your country of residence. Where we transfer personal data across borders, we implement appropriate safeguards consistent with applicable law (such as standard contractual clauses or equivalent mechanisms) where required.

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. If changes are material, we will provide additional notice as required by law (for example, via email or an in-app notification).

Your continued use of the Services after the effective date of changes constitutes acceptance of the updated policy where permitted by law.

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us through the contact options provided in the AutoMind app or on our website, or at the email or postal address we publish for privacy inquiries.

We will respond within a reasonable timeframe in accordance with applicable law.